General Terms and Conditions (GTC)

1. Scope

These General Terms and Conditions apply to all orders placed by customers via the online shop of EYEBRANDS (hereinafter referred to as "Shop"). By placing an order, the customer acknowledges these GTC.

2. Contractual Partner

The purchase contract is concluded with:
EYEBRANDS Shops GmbH
Langstrasse 187
Phone: +41 43 818 27 30
Email: online@eyebrands.com
Commercial register: CH-20-4041074-4 / Zurich

3. Offer and Conclusion of Contract

The presentation of products in the shop does not constitute a legally binding offer but an invitation to place an order. By submitting an order, the customer makes a binding offer to conclude a purchase contract. The contract is concluded when the shop accepts the customer's order through an order confirmation or by delivering the goods.

4. Prices and Shipping Costs

All prices listed are final prices and include the statutory value-added tax (VAT). Shipping costs may be added to the prices, which will be displayed during the ordering process. See Shipping and Returns for more information.

5. Payment

Payment can be made via [payment methods, e.g., credit card, PayPal, GPay, ApplePay, ShopPay]. The customer is required to pay the invoice amount in full before the goods can be shipped. All payments must be made in CHF currency. Any exchange rate fees or bank charges incurred during the payment process are the responsibility of the customer.

5.1 Due Date
Payment is due immediately upon order confirmation. Orders will only be processed and shipped after full payment has been received. If payment is not received within [5 business days], EYEBRANDS Shops GmbH reserves the right to cancel the order.

5.2 Payment Providers and Security
The customer is responsible for ensuring the accuracy of the payment details provided during the order process. If the payment provider rejects the transaction for any reason, the customer is responsible for any resulting delays or costs. EYEBRANDS Shops GmbH uses modern encryption technologies (SSL) to ensure the security of payment processing.

5.3 Refunds
Any refunds will be credited to the original payment method used. If a refund is not possible for technical reasons, an alternative solution will be offered.

5.4 Fees for Specific Payment Methods
Certain payment methods may incur additional fees, which will be indicated during the order process. The customer is asked to review these before completing the order.

6. Delivery

In general, the delivery conditions of the Shipping and Returns policy apply. Additional clarifications are made with the following points:

6.1 Delivery to Incorrect Address
It is the customer's responsibility to ensure that the shipping address provided during the order is correct. EYEBRANDS Shops GmbH assumes no liability for deliveries that cannot be made due to an incorrect or incomplete address. Orders that are returned to us as undeliverable due to incorrect shipping information are subject to a restocking fee determined by us. In addition to this fee, the customer is responsible for the costs of reshipping the order.

6.2 Stolen Packages
EYEBRANDS Shops GmbH is not responsible for lost or stolen packages once delivery has been confirmed by our shipping provider. If your tracking information shows that your package was delivered to the specified address, but you have not received it, please contact your local authorities to report the theft. The customer is responsible for ensuring the security of the package after it has been delivered.

6.3 Incorrect Address
It is the customer's responsibility to verify the accuracy of the delivery address before completing the order. We strive to process and ship orders as quickly as possible, which means there is only a small window of time to correct an incorrect shipping address. If you realize that you have provided an incorrect shipping address, please contact us immediately. We will do our best to correct the address, but we cannot guarantee that the change can be made in time before the package is shipped.

6.4 Disclaimer for the Shipping Provider
Once the package is handed over to the shipping provider, EYEBRANDS Shops GmbH assumes no liability for transportation, including any damages or delays that may occur during shipping. Shipping is at the customer's risk.

6.5 Non-Refundable Items
Certain items may be excluded from refunds or returns. These items will be marked as "non-refundable" or "final sale" on our website and in the order information.

7. Warranty and Guarantee

7.1 General Provisions
We guarantee that the delivered products are free from defects and conform to the contractual specifications at the time of delivery. The statutory warranty period is two years from the date of delivery.

7.2 Exclusion of Withdrawal and Price Reduction
In the event of a defect, our obligations are limited to remedying the defect or replacing the defective product. Withdrawal from the contract (rescission) and price reduction are excluded.

7.3 Notice of Defects
The buyer is required to inspect the products immediately upon receipt for defects and notify us in writing of any defects within [e.g., 7 days]. Otherwise, the product is considered accepted.

7.4 Disclaimer of Liability
We are not liable for indirect damages and consequential damages resulting from defects or the unusability of the products.

8. Disclaimer of Liability

8.1 Content of this Website
The content on this website has been created with the utmost care. However, we do not guarantee the accuracy, completeness, or timeliness of the information provided. Any use of the content on this website is at the user's own risk.

8.2 External Links
Our website may contain links to external websites over which we have no control. Therefore, we assume no responsibility for the content of these external sites. The respective provider or operator of the linked sites is always responsible for the content. The linked sites were checked for possible legal violations at the time of linking, but a permanent control of the linked pages is not feasible without concrete evidence of a violation. If we become aware of any legal violations, we will remove the relevant links immediately.

8.3 Technical Availability
We make every effort to ensure that the website and its content are available without interruption, but we accept no liability for technical errors, server failures, or other technical issues that may affect access to the website. This also applies to data losses or damages to IT systems resulting from the use of the website or the downloading of content.

8.4 Liability for Legal Violations
We are liable for damages resulting from injury to life, body, or health in accordance with statutory provisions. For other damages, we are only liable if they result from an intentional or grossly negligent breach of duty on our part or one of our vicarious agents. Any further liability is excluded.

9. Data Protection

The collection, processing, and use of personal data is carried out in accordance with our Privacy Policy.

10. Final Provisions

Swiss law applies. If any provision of these GTC is invalid, the validity of the remaining provisions shall remain unaffected.

Last updated: September 26, 2024